Privacy policy

HYDROPAC® LIMITED. ALL RIGHTS RESERVED.

BACKGROUND:

Hydropac® Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://hydropac.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Information about us

Our Site is owned and operated by Hydropac®, a limited company registered in England under company number 4308433, whose registered address is Unit 2, M40 Industrial Centre, Blenheim Road, High Wycombe, HP12 3RS

Our VAT number is 786 9197 53.

2. Contacting us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at Surbjit@hydropac.co.uk , by telephone on 01494 530182, or by post at Unit 2, M40 Industrial Centre, Blenheim Road, High Wycombe, HP12 3RS. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, below).

3. Privacy policy

This Privacy Policy sets out how Hydropac Ltd (Hydropac) uses and protects any information that you provide when you use this website.

Hydropac are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

This Policy became effective from 25th May 2018. We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

4. What does this policy cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

5. Definitions and interpretations

In this Policy the following terms shall have the following meanings:

“Cookie”
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data”
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our”
means Hydropac®, a limited company registered in England under company number 4308433, whose registered address is Unit 2, M40 Industrial Centre, Blenheim Road, High Wycombe, HP12 3RS

6. Legal basis for processing

Hydropac will process any data it collects on this website on the basis of consent. By opting in to the service you will receive direct marketing information about our services by email, or by telephone.

7. What we collect

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy):

1. Name;
2. Contact information such as email addresses and telephone numbers;
3. Web browser type and version;
4. Operating system;
5. A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to

Your information is not used for any other purpose within Hydropac, and no information is passed on to any third party.

8. Do we store your data?

We only keep your personal data for as long as we need to in order to use it as described in section 10, and/or for as long as we have your permission to keep it.

1. Your data will only be stored in the UK.
2. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
3. Information shared via email will be encrypted and/or password protected.

9. How do we use your data?

We use your data in the following ways:

1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 18, below.
2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
   1. Fulfilling contracts with our clients where our clients give us data to process on their behalf, particularly reward, membership and loyalty schemes;
   2. Replying to emails from you;
   3. Analysing your use of Our Site enable Us to continually improve Our Site and your user experience;
3. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
4. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
5. We will delete your information once We have dealt with your query or contract;

10. Do we share your data?

1. Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
2. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
3. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
4. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

11. Your right to withhold information

1. You may access Our Site without providing any data at all.
2. You may restrict Our use of Cookies. For more information, see Our Cookie Policy.

12. What happens if the business changes hands?

1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
2. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

13. Our use of cookies

1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
2. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
3. Before Cookies are placed on your computer or device, you will be shown a Cookie consent requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
4. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
5. The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
6. The analytics service(s) used by Our Site use(s) the following Cookies:
   

   Name of Cookie	First/Third Party	Provider	Purpose
   _ga	Third	Google Analytics	Used to distinguish users.
   _gid	Third	Google Analytics	Used to distinguish users.
   _gat	Third	Google Analytics	Used to throttle request rate.
   AMP_TOKEN	Third	Google Analytics	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
   _gac_	Third	Google Analytics	Contains campaign related information for the user. Linked to Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

7. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device
8. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
9. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. Controlling your personal information

In addition to your rights under the GDPR, when you submit personal data via Our Site, We will only use this to reply to your query, your data will then be deleted.

We will not sell, distribute or lease your personal information to third parties unless We have your permission or are required by law to do so. You may request details of personal information which We hold about you under the General Data Protection Regulations 2018. If you would like a copy of the information held on you please write to:

Data Controller

Hydropac Ltd

Unit 2, M40 Industrial Centre, Blenheim Road, High Wycombe, HP12 3RS

If you believe that any information We are holding on you is incorrect or incomplete, please write to us or fill out our contact form as soon as possible. We will promptly correct any information found to be incorrect.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

15. How can you access your data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at Surbjit@hydropac.co.uk or using the contact details above in section 3.

16. Your individual rights

1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
2. The right to be informed about Our collection and use of personal data;
3. The right of access to the personal data We hold about you (see section 15);
4. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 3);
5. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 3);
6. The right to restrict (i.e. prevent) the processing of your personal data;
7. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
8. The right to object to Us using your personal data for particular purposes; and
9. Rights with respect to automated decision making and profiling.

17. Your right to withhold information

1. You may access Our Site without providing any data at all.
2. You may restrict Our use of Cookies. For more information, see Our Cookie Policy.

18. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure We have put in place relevant physical, electronic and managerial procedures to safeguard and secure the information We collect online.

19. Links to other websites

Our Website may contain links to other Websites of interest. However, once you have used these links to leave our site, you should note that We do not have any control over other Websites and their content. Therefore, We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the Website in question.

20. Links to other websites

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 3 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.